Returns, Refunds & Exchanges

Returns, refunds & exchanges

A clear return process, from start to finish.

Eligible items may be returned within 10 days of delivery. Begin through our return portal before mailing anything back.

Start a return
10 daysReturn window after delivery
$8.99Return-label fee
3–5 business daysRefund processing after inspection
Returns onlyWe do not offer exchanges
Final sale: Sale items, swimwear, bodysuits, and headwear cannot be returned, refunded, or exchanged.
01

Return eligibility

To qualify for a return, every item must meet all of the following conditions:

  • Unworn, unwashed, and in original condition
  • Free of stains, deodorant, makeup, scents, or visible wear
  • All original tags attached
  • Returned in the original packaging
  • Accompanied by the original packing slip or invoice
  • Submitted through the return portal before mailing

Important: Items that do not meet these requirements are not eligible for a refund and will not be returned to the customer.

02

Return shipping

Customers are responsible for return shipping. The return-label fee is $8.99.

TJL Collection is not responsible for lost or stolen return packages. Keep your proof of postage and tracking information.

03

Refunds

Approved returns are refunded to the original form of payment after the item passes our quality inspection.

  • Allow 3–5 business days for processing after your return is received and inspected
  • Shipping fees and additional charges are non-refundable
  • The $8.99 return-label fee will be applied
04

Exchanges

TJL Collection does not offer exchanges.

For a different size, color, inseam, or product, return the original item through the portal and place a new order.

05

Final sale items

The following categories are final sale with no exceptions:

  • Sale items
  • Swimwear
  • Bodysuits
  • Headwear
06

Damaged or incorrect items

Contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect.

  1. Include your order number
  2. Attach clear photos showing the issue
  3. Add a brief description of what happened

We will review your request and assist based on verification. Email info@tjlcollection.com.

07

Return limitations

To protect product integrity, inventory, and customer experience, TJL Collection may decline or limit returns involving:

  • Excessive or repetitive return patterns
  • Wardrobing (wearing items and then returning them)
  • Used, altered, damaged, or unsellable merchandise
  • Suspected fraudulent activity

Non-TJL items received at our warehouse will be discarded upon arrival.

Price adjustments

We do not honor previous sale prices or promotions on new orders.

Ready to begin?

Submit your request through the return portal before mailing your item.

Open the return portal